Refund Policy

Version dated 27.09.2026. It is part of the Mikalab Public Offer. Terms are used in the meanings given in the offer.

1. In Brief

You can try Mikalab for free: 3 days, no bank card required. Therefore, paid subscription periods and top-up packs are non-refundable. The exception is billing errors and outages caused by us: in these cases we refund money as described below.

2. When We Refund

2.1. Double or erroneous charge. If you were charged twice for one period or charged the wrong amount, we refund the excess in full.

2.2. Charge after cancellation. If you cancelled the Subscription before the renewal date but the charge still went through, we refund that payment in full, provided you have not used generation after it.

2.3. Technical outage caused by us. If the Service was completely unavailable for more than 72 consecutive hours or a key feature — audience analysis, script generation or image generation — did not work for more than 7 calendar days after you contacted support, we will refund the cost of the days when the Service could not be used. Instead of a refund, you can choose to extend the Subscription by the same number of days.

2.4. Closure of the Service or worsening of terms. If we discontinue the Service or, during a paid period, reduce the content of your Plan and you do not agree, we refund the cost of the unused part of the period pro rata.

2.5. Other cases expressly provided for by law.

3. When Money Is Not Refunded

• you cancelled the Subscription in the middle of a period — access remains until its end, the remainder is not refunded;
• you did not use up the Limits;
• annual Subscription: cancellation stops the next renewal, the remainder of the year is not refunded, except in the cases from Section 2;
• you did not like the creative Results or the advertising results — you can evaluate the Service during the Trial Period, and any Creative can be regenerated;
• Meta rejected an ad or restricted your ad account;
• access was suspended due to a breach of the offer;
• the problem is on your side: internet connection, browser, device, ad account settings;
• Top-up Packs — except in the cases from clauses 2.1 and 2.3;
• referral program bonuses — they cannot be exchanged for money.

If the Service was unavailable due to force majeure (hostilities, power and communication outages, large-scale failures of infrastructure providers), we compensate for this time by extending the Subscription, not with money.

4. If You Buy as a Consumer

4.1. If you are an individual and buy a Subscription for personal needs, you have consumer rights under the Law of Ukraine "On Consumer Rights Protection".

4.2. When paying, you separately agree that access to the Service begins immediately and confirm that you are aware that, once the provision of services has begun, the right to withdraw within 14 days from a contract concluded at a distance does not apply (Article 13 of the Law). We also repeat this information in the payment confirmation email.

4.3. This policy does not limit your other statutory rights, for example in case of services of inadequate quality.

5. How to Request a Refund

5.1. Write to support@mikalab.online with the subject "Refund". Include your Account email, the date and amount of the payment, the reason and, if available, screenshots of the error.

5.2. We will confirm receipt within 3 business days and communicate our decision no later than 14 calendar days later.

5.3. If a refund is approved, the money is returned by the same method you used to pay, through the payment provider. The time for the funds to arrive depends on your bank, usually 3–10 business days.

5.4. The amount is refunded in the currency in which you paid. If you paid in hryvnia, the amount paid in hryvnia is refunded without recalculation at a new exchange rate. We do not compensate your bank's currency conversion fees.

6. Disputing a Payment with Your Bank

Please contact us first — most issues are resolved faster than through a bank. If you open a dispute (chargeback), access to the Account may be suspended until it is resolved. An unjustified payment dispute is considered a breach of the offer.

7. How to Cancel the Subscription

You can cancel the Subscription at any time in the Settings → Billing section or by email to support@mikalab.online. After cancellation, access remains until the end of the paid period, and there will be no further charges. Your data is stored for 30 days after the end of the period, after which it is deleted.

8. Contacts

Individual entrepreneur (FOP) Kuznetsov Mykhailo Oleksandrovych, taxpayer registration number (RNOKPP) 3045807199. Email: support@mikalab.online.